Ledger® Live: Desktop | Getting Started With Ledger® Support

Welcome to the official guide for getting started with Ledger® Live: Desktop, the secure desktop application designed for managing your Ledger Nano X and Nano S Plus devices. Whether you’re setting up for the first time or need help from official Ledger® Support, this page will walk you through every step to ensure a safe and smooth experience.

Download Ledger® Live Desktop

To begin, download the latest version of Ledger® Live for your operating system directly from the official Ledger website:

  • Ledger Live for Windows, macOS, and Linux
  • Always verify the download source and file signatures to ensure authenticity.

Set Up Your Ledger Device

  1. Unbox your Ledger Nano X or Nano S Plus.
  2. Download and install Ledger Live.
  3. Launch Ledger Live and select “Get Started.”
  4. Create a new wallet or restore from your 24-word recovery phrase.
  5. Follow the on-screen instructions to initialize your device and write down your recovery phrase.

What You Can Do With Ledger® Live

Ledger Live empowers you to manage your digital assets securely and efficiently:

  • Send and receive 5,500+ crypto assets, including Bitcoin, Ethereum, and Solana
  • Stake popular coins and earn rewards directly through the app
  • Buy and swap crypto with trusted partners
  • Track your portfolio value in real time
  • Access secure firmware and app updates for your device

Need Ledger® Support?

If you're encountering issues, Ledger® provides trusted support through its official resources. Here’s how you can get help:

  • Ledger Support Center – Access FAQs, how-to articles, and setup guides
  • Live Chat Support: Available via the Ledger website during business hours
  • Submit a Ticket: Reach out to Ledger Support directly for personalized help
  • In-App Assistance: Use the built-in help features in Ledger Live

Security Best Practices

Your Ledger device provides industry-leading protection — but your habits matter, too. Keep your assets secure by following these guidelines:

  • Only use Ledger Live downloaded from the official site: www.ledger.com
  • Never share your 24-word recovery phrase with anyone — Ledger will never ask for it
  • Confirm all transactions on your hardware device screen
  • Watch out for fake Ledger apps and phishing attempts

Common Issues & Troubleshooting

Some common issues users face include:

  • Device not recognized via USB – Try a different cable or port
  • Firmware update stuck – Restart both your computer and Ledger device
  • Lost PIN – Reset the device and restore using your 24-word phrase
  • Ledger Live not opening – Ensure your operating system and app version are up to date

Still stuck? Head to the Ledger Support Portal for direct assistance from the official team.